Capabilities

What we can do for you.

Email

Mozzo automatically summarizes email communications between your organization and its customers. MozzoReports consolidates the who, what, where, when and why into a comprehensive report of relationships. MozzoBridge automatically enters these details into your existing CRM. Mozzo increases revenue by analyzing ALL of the data and eliminates the cost of manual data entry.

Nothing is stronger than habit.

Ovid

VoIP

Mozzo combines voice-to-text technology with its powerful engine to extract the useful and relevant information from a recorded call. In addition to capturing basic call details (who, what, where, when and why), Mozzo performs sentiment analysis to determine the attitude of the caller. Mozzo will eliminate the “after call” time spent summarizing and manually inputting call details into your CRM system. Mozzo increases the quality of the data entered into your CRM by getting it directly from the source and issues are flagged automatically.

They always say time changes things, but you actually have to change them yourself

Andy Warhol

Surveys

Mozzo analyzes both closed and open-ended questions to deliver real-time assessments based on survey data. Mozzo accurately and efficiently assesses performance and, using sentiment analysis, provides insight into individual and organizational attitudes. Mozzo improves the utility of surveys by automatically identifying problems and trends.

It’s tough when markets change and your people within the company don’t.

Harvard Business Review

Conversations

Mozzo analyzes news sites and social media forums and identifies the important topics and influential people. Mozzo spots trends, issues and changes in sentiment over time, providing deep insight into what is being said online. Mozzo improves customer service by delivering real-time feedback from online communities.